Magnus Health: Daily Assessment Availability Issues

Dear Parents,

This week many parents experienced slow server response and timeouts when attempting to access the Magnus Health COVID-19 assessment.  We recognize how important it is for parents to complete the daily screening process, and sincerely apologize for the inconvenience and frustration this has caused.

Due to the pandemic, the surge in demand for the Magnus Health app has uncovered scalability issues in our product architecture.  Specifically, today we experienced availability issues from approximately 7:00-9:00 Eastern time. We have identified critical areas in our code paths for optimization and deployed back end changes today with additional updates scheduled for tomorrow.  We are encouraged that these changes will create meaningful improvement in response time.   

Our senior leaders have made this our #1 priority as we know the high level of impact on you, and we continue to work around the clock on other improvements.

We are committed to meeting the needs of the parents and schools we serve. Again, we greatly apologize for the inconvenience and frustration this week’s slow server response has caused.

Sincerely,

Magnus Health